Return:
The product must be returned to us within 10 days from the date it has been delivered to the customer.
The product must be returned with all tags attached in its original condition along with all packing material,
courier receipt, invoice & other papers.

Refund:
Once the Product is received in the original condition to the company successfully, nEUtRO will initiate
the refund process within 7 working days to your source account or chosen method of refund.

 

Cancellation Policy:
Customers can CANCEL an order only before the Order has been shipped/Dispatched. After the Product/s
have been shipped, The Customer CAN NOT Cancel the Orders. However, return is possible for all
orders/products as per the return policy.

 

Shipping & Delivery Policies:
nEUtRO ships its products to almost all parts of India. Orders placed will be shipped within 2 working
days. We ship on all days except Sundays and National Holidays.
For all areas serviced by reputed couriers, the delivery time would be within 7 business days of shipping
(business days exclude Sundays and other holidays). For other areas, the products will be shipped
through our delivery partners and may take 1-2 weeks depending on location. At times there might be
unexpected delays in the delivery of your order due to unavoidable and undetermined logistics
challenges beyond our control for which nEUtRO is not liable and would request its users to cooperate
as nEUtRO continuously tries to avoid such instances. Also, nEUtRO reserves the right to cancel your
order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is
physically untraceable and refund the amount paid for the canceled product(s) to your source account.

 

Contact Us:
nEUtRO
Flat number 212, Elite Belathur Apartment, Belathur village, Kadugodi post, Bengaluru
+91 9148 220 250
Fitness.neutro@gmail.com